Print and Mail Services for Community Housing Providers
Flagstaff Print, Mail and Digital prints and mails the communications community housing providers send to tenants: rent and tenancy notices, newsletters, tenant surveys, welcome packs and program information. As a not-for-profit social enterprise based in Wollongong, we share the purpose that drives community housing, and every job we do supports employment for people with disability.
From a single-tenant letter run to an organisation-wide newsletter, we handle the whole job: data checks, printing, folding, inserting, and Australia Post lodgement.
Communications that support your tenants
Time-sensitive tenancy notices
Rent and tenancy notices often come with legal timeframes. In NSW, for example, most rent increases need at least 60 days' written notice, and a posted notice must allow extra working days for delivery. Rules can vary for social housing, so your tenancy team will confirm which ones apply. Either way, reliable production and lodgement dates help keep every notice on time.
Tenant engagement and satisfaction
The National Regulatory Code requires registered community housing providers to support tenant engagement and maintain satisfaction with their housing services. Printed newsletters and paper surveys with reply-paid envelopes help you reach tenants who are not online, or who prefer to respond on paper.
Information every tenant can read
Accessible formats, including Braille, help make sure tenants who are blind or have low vision receive the same information as everyone else.
Why community housing providers choose Flagstaff
A long-term partner to the sector
Housing Trust has worked with us for more than 10 years. We understand the tone, care and accuracy tenant communications need.
Shared purpose
Like community housing, Flagstaff exists to create social outcomes. As a social procurement partner, your everyday print spend supports employment and life skills programs for people with disability.
Australia Post Bulk Mail Partner
Approved DPID and intelligent barcoding support compliant lodgement and access to bulk postage rates. Our mail house team also offers address matching and data cleansing.
One team, start to finish
Design and prepress, commercial printing, mail preparation, and fulfilment under one roof, so you deal with a single supplier for all tenant communications.
Print and mail services for community housing
Rent and tenancy notices
Rent review letters, tenancy updates and program notices, produced from your tenant data and lodged on your schedule.
Tenant newsletters
Regular newsletters printed and mailed to every household, available in formats ranging from a folded sheet to a multi-page booklet.
Tenant surveys
Paper satisfaction surveys printed, inserted with reply-paid envelopes and mailed to tenants.
Welcome packs and tenant handbooks
New tenant packs and handbooks, printed, bound, and assembled, ready for sign-up or mailed directly. See our range of books and manuals.
Annual reports and stakeholder publications
Annual reports and impact publications for boards, funders and government partners.
Office stationery and forms
Letterheads, NCR books for maintenance and inspection teams, and business cards for tenancy staff.
Document scanning
Convert paper tenancy files into secure, searchable digital records with our document scanning services.
What our community housing clients say
"I have been working with Donna and Lyn on and off for more than 10 years, and they are polite, accommodating, efficient, communicate well and often and offer the best price."
Gabrielle Vereker, Housing Trust
How it works
1. Share your brief. Tell us what you are sending, to how many tenants, and when it needs to arrive.
2. Send data and artwork securely. We agree on a secure transfer method for your tenant file and templates.
3. Check and proof. Addresses are checked and proofs approved before production.
4. Print, insert and lodge. Your mail is printed, inserted, barcoded and lodged with Australia Post on the agreed date.
Frequently Asked Questions
How much notice do tenants need for a rent change?
It depends on the tenancy and the state. In NSW, most rent increases require at least 60 days' written notice, with extra time allowed if the notice is posted. Rules can differ for social housing, so check with your tenancy team, then allow for production and delivery time when you book your mailing.
Can you mail tenant surveys with reply-paid envelopes?
Yes. We print surveys, insert them with reply-paid envelopes and lodge them with Australia Post.
How do you look after our tenants' personal information?
Tenant data is handled securely throughout the job. Ask our team about our data transfer and handling procedures when you brief us.
Can you produce accessible versions of tenant letters?
Yes. We produce Braille and accessible formats alongside standard letters.
Do you work with housing providers outside the Illawarra?
Yes. We are based in Wollongong and deliver print, mail, and fulfilment services to clients across Australia.
How does using Flagstaff support our social impact goals?
Flagstaff is a not-for-profit social enterprise. Every job supports employment and skills programs for people with disability, which you can report as a social procurement outcome.
Talk to us about your next tenant mailing
Call (02) 4272 0257 or contact us online to discuss your tenant communications.