Print and Mail Services for Private Health Funds
Flagstaff Print, Mail and Digital helps Australian health funds communicate with their members by print and mail: premium change letters, policy updates, welcome packs, marketing campaigns and daily mail processing. As an Australia Post Bulk Mail Partner and not-for-profit social enterprise based in Wollongong, we combine reliable, accurate member mail with real social impact, because every job supports employment for people with disability.
Health funds are already one of the largestsectors we serve, and Illawarra-based fund Peoplecare has partnered with us formore than 11 years.
Member mail that arrives when it matters
The annual premium round
Health funds apply to the federal Health Minister for premium changes once a year, and must then notify policyholders of approved changes. Most funds have signed the industry Private Health Insurance Code of Conduct, which requires them to give policyholders at least 30 days' notice of price changes ahead of the 1 April adjustment. That puts a large volume of member letters into a tight production window every year.
Why a printed letter still counts
Research commissioned by Money.com.au in 2026 found that 18% of Australians say they routinely miss their health fund's premium increase notice, because they don't open the message or assume it is marketing. A clearly addressed letter is a reliable way to make sure important changes are seen.
Members' information needs careful handling
Under the Privacy Act, organisations must take reasonable steps to protect the personal information they hold. Member data should only be shared with a print and mail partner that treats it with the same care.
Why health funds choose Flagstaff
Proven with only health funds
Health funds are one of the biggest parts of our mailing work, and we understand the rhythm of the health insurance year, from the premium round to end-of-year campaigns.
Australia Post Bulk Mail Partner
Approved DPID and intelligent barcoding support compliant lodgement and access to bulk postage rates. Our bulk mail services cover data checks, printing, folding, inserting and lodgement.
Daily mail processing as well as campaigns
We don't just handle the big annual mail-outs. We can also process day-to-day outbound member correspondence, as we have done for Peoplecare for more than a decade.
A partner that shares your purpose
Many health funds, especially member-owned and regional funds, have strong community commitments. Flagstaff is a not-for-profit social procurement partner that reinvests in employment and life skills programs for people with disability.
Print and mail services for health funds
Premium change and policy update letters
Personalised notices produced from your member data, checked and lodged on your schedule.
Welcome packs and member kits
New-member packs combining a welcome letter, cover summary and branded inserts, assembled and dispatched by our fulfilment team.
Member cards
Printing and mailing of membership cards with a welcome letter or renewal pack. Ask our team about card options.
Marketing and retention campaigns
Targeted postcards, brochures and letters for acquisition, retention and extras reminders.
Accessible formats
Large print and Braille versions of member communications, so every member receives information they can read.
Branch and corporate materials
Branch stationery, forms and annual reports for member-owned funds, with online print management to keep every branch on brand.
Document scanning
Turn paper claim forms and member records into searchable digital files with our document scanning services.
What our health fund clients say
"Peoplecare has been an integral part of the Illawarra community for over 40 years. Through their commitment to working with local businesses and social procurement, they have partnered with Flagstaff Print, Mail and Digital for over 11 years. This collaboration has allowed Peoplecare's operations and marketing teams to efficiently manage the processing of daily mail, ensuring that correspondence reaches its intended recipients promptly and accurately."
- Peoplecare
How it works
- Plan your mailing calendar. We map key dates, including the premium round, so production capacity is booked well ahead.
- Send data and artwork securely. We agree a secure transfer method for your member file and templates.
- Check and proof. Addresses are checked and proofs approved before production.
- Print, insert and lodge. Letters are printed, inserted, barcoded and lodged with Australia Post on the agreed date.
Frequently Asked Questions
When should health funds send premium change letters?
Health funds must notify policyholders of approved premium changes, and most have committed under the Private Health Insurance Code of Conduct to at least 30 days' notice before changes take effect on 1 April. Allow time for production and Australia Post delivery on top of that, and book your mail house early, because the premium round is a peak period.
Can you handle our day-to-day member mail as well as big campaigns?
Yes. We process daily outbound mail for health fund clients as well as large annual mail-outs and marketing campaigns.
How do you look after our member data?
Member data is handled securely throughout the job. Ask our team about our data transfer and handling procedures when you brief us.
Can you produce accessible versions of member letters?
Yes. We produce large print and Braille versions alongside standard letters, so every member receives information in a format they can read.
Do you work with health funds outside NSW?
Yes. We are based in Wollongong and deliver print, mail and fulfilment for clients across Australia.
How does working with Flagstaff support our community commitments?
Flagstaff is a not-for-profit social enterprise. Every job supports employment and skills programs for people with disability, giving your fund a measurable social outcome from everyday spend.
Talk to us before the next premium round
Book your production window early, or ask us about taking on your daily member mail.
Call (02) 4272 0257 or contact us online.