Print and Mail Services for Insurers and Brokers
Flagstaff Print, Mail and Digital prints and mails the documents insurers and brokers send every day: renewal notices, policy schedules, certificates, claims correspondence and welcome packs. As an Australia Post Bulk Mail Partner and a not-for-profit social enterprise based in Wollongong, we help insurers send time-sensitive mail accurately and on schedule, while supporting employment for people with disability.
We manage the full process from your data file to Australia Post lodgement, including data checks, printing, folding, inserting, barcoding, and dispatch, for clients across Australia.
Why timing and accuracy matter in insurance mail
Renewal notices have a legal deadline
Under section 58 of the Insurance Contracts Act 1984, insurers must notify customers of a renewable policy's expiry no later than 14 days before it expires. If that notice is late, the policy can continue under statutory cover. Reliable production schedules and lodgement dates are part of meeting that obligation.
Dispatch records can matter in a dispute
When customers dispute whether a notice was sent, the Australian Financial Complaints Authority reviewed mailing house dispatch information and Australia Post lodgement data to decide the outcome. Working with an experienced mail house helps you keep a clear record of when your mail left the building.
Customer data needs careful handling
The Privacy Act requires organisations to take reasonable steps to protect the personal information they hold, including technical and organisational measures. Policyholder data should go only to a print-and-mail partner with careful, secure data-handling practices.
Why insurers choose Flagstaff
Australia Post Bulk Mail Partner
We use approved DPID and intelligent barcoding to support compliant lodgement and dependable delivery. Our mail house team knows Australia Post requirements and can advise on the most cost-effective way to send your mail.
Data to doormat, under one roof
Address matching, data cleansing, printing, folding, inserting, sealing, and lodgement are all handled in-house by a single team, so there are fewer hand-offs and fewer points where things can go wrong.
Packs and kits as well as letters
Beyond letters and notices, we assemble and dispatch welcome packs, broker kits and promotional mail-outs from our warehouse and fulfilment centre.
A supplier with measurable social impact
Every job supports meaningful employment for people with disability. For insurers with supplier diversity or social impact commitments, Flagstaff is a straightforward way to add a social procurement partner to your supply chain.
Print and mail services for insurance
Renewal and expiry notices
High-volume renewal runs produced from your data, checked, barcoded and lodged to your schedule.
Policy documents and schedules
Policy wordings, schedules, certificates and product information, printed and finished with a choice of binding options.
Claims and customer correspondence
Letters, forms and reply-paid envelopes for claims and customer service teams.
Welcome packs
New-customer packs combining a welcome letter, policy documents and branded inserts, assembled and posted as one.
Marketing and retention campaigns
Postcards, brochures and targeted direct mail to win back lapsed customers or promote new products.
Broker and branch stationery
Give every branch or broker office one portal to order approved, on-brand stationery with online print management.
Document scanning
Convert paper claim files and archives into searchable digital records with our document scanning services.
Trusted by organisations across Australia
How it works
1. Send your data and artwork. We agree on a secure way to transfer your mailing file and templates.
2. Check and proof. We check addresses and prepare proofs for your approval before production.
3. Print and prepare. Documents are printed, folded, inserted, sealed and barcoded.
4. Lodge and deliver. We lodge your mail with Australia Post on the agreed date, or dispatch packs to your sites.
Frequently Asked Questions
How far ahead should insurers send renewal notices?
Section 58 of the Insurance Contracts Act 1984 requires notice no later than 14 days before a renewable policy expires. Build in production and Australia Post delivery time on top of that. Our team can help you plan lodgement dates that keep you comfortably inside the deadline.
Can you produce renewal notices from our policy data?
Yes. We work from your mailing data file to produce addressed notices, with address matching and data cleansing before printing.
How do you look after our customer data?
Customer data is handled securely throughout the job. Ask our team about our data transfer and handling procedures when you brief us.
Can you keep a record of when our mail was lodged?
We lodge directly with Australia Post as a Bulk Mail Partner. Ask our team about the lodgement details available for your records.
Do you work with brokers as well as insurers?
Yes. We print and mail for insurers, brokers and agencies of every size, from one-off campaigns to ongoing renewal runs.
Do you service insurers outside NSW?
Yes. We are based in Wollongong and deliver print, mail and full services to clients across Australia.
Talk to us about your insurance mail
Whether it is a monthly renewal run or a one-offretention campaign, our team can help.
Call (02) 4272 0257 or contact us online.